Refund/Exchange Policy


We can only offer a refund if goods are returned within 30 days.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All returns must be sent to Tints Direct Limited, 19 Hallmark Trading Centre, Fourth Way, Wembley, HA9 0LB. You will be responsible for paying your own shipping costs when returning goods. Shipping costs are non refundable. If you are returning any goods, you should always using a trackable shipping service. We cannot guarantee receipt of your returned goods, unless you have used a trackable service.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card/debit card within 10 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your credit card/bank account again.

Then contact your credit card company or bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at,


We only exchange items if they arrive in a damaged condition and we are notified within 3 working days of receipt of goods. Please send an email to and we will arrange to collect the goods.